Warranty FAQ
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What does the warranty cover in terms of duration?
Project E Beauty merchandise receives comprehensive two-year manufacturer protection.
Manufacturer defects are covered under warranty; damage from misuse, accidents, abuse, neglect, or similar circumstances are excluded
Who is responsible for return shipping costs?
If we discover faults in the first 60 days following your purchase, we pay for the return. Beyond 30 days, you handle return shipping costs while we pay to send you a replacement.
Which products qualify for lifetime coverage?
Our lifetime protection extends solely to the Project E Beauty Ice Roller, commencing from your purchase date
How can I file a warranty claim?
Should a defect occur after the 60-day return window but within 24 months of purchase, reach out to contact@projectebeautyskincare.com and include claim specifics
Documentation required for claim processing
- Completed warranty registration form
- Proof of purchase
- Order number
- Contact details
- Brief explanation of the problem
What does the warranty explicitly exclude?
- Accidents, mishandling, or incorrect use
- Changes made by yourself or a third party
- Maintenance by someone not authorized
- Sale or transfer of ownership to another party
- Operation with incompatible add-ons or power supplies for this product/model
My product was discontinued during its warranty coverage; can I get a replacement?
Absolutely, should that specific model no longer be offered, we'll gladly assist in locating a suitable alternative
We either:
- Provide a replacement with an equivalent or similar model
- Provide a credit equal to your original purchase price
How do I sign up for my warranty coverage?
Just click the link here to complete your warranty registration
