Shipping and Tracking FAQ
Do you have international shipping available?
Yes, we deliver around the globe and make sure everyone can order from us. We'll calculate your precise shipping costs once we confirm your address at the final checkout stage. Choose from these two options:
- Standard shipping
- Fast Courier Service (via DHL, UPS, FedEx and similar carriers)
We provide clear pricing and expected arrival windows at checkout, allowing you to select the option that works best for your needs.
How long before my order arrives?
A delivery timeframe is shown at checkout after we've confirmed your exact address.
Delivery windows differ by region; US customers typically receive orders in 6-7 business days, while international recipients should expect 5-12 business days.
Timeframes account for processing, packaging, transit, and final delivery. These are estimates only, and we cannot account for unforeseen customs clearance delays that may occur in your destination.
What can I do if my shipment is running late or hasn't shown up?
Please verify the expected delivery window for your shipment. Most take 6-7 business days within the US and 5-12 days internationally. *Weekends are not included in these estimates.* Should your package not arrive within that range, reach out to contact@projectebeautyskincare.com for assistance.
Is there a faster shipping option?
Yes, we provide an expedited service targeting delivery within 3-5 business days after dispatch. This covers most areas, and you'll receive an estimated arrival date once your package is dispatched.
How do I monitor my shipment status?
Yes, you'll get a unique tracking code when your order ships, letting you follow its progress every step of the way.
My tracking status shows 'delivered', yet I haven't received my package?
In most cases, this isn't a problem—tracking records are often logged before the package actually arrives.
- Ensure your delivery address is correct and complete
- Look for a delivery attempt notice
- Check whether your package was placed in a secure location
Should your package remain missing 36 hours after delivery status updates, contact us at contact@projectebeautyskincare.com
My tracking code doesn't seem to be working?
Tracking activation typically requires 2-3 days following shipment dispatch. If you're unable to view tracking details beyond that period, please get in touch via email at contact@projectebeautyskincare.com
