Refunds and Returns FAQ
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What is your return and refund policy?
We hope you are pleased with your purchase, but if you wish to request a refund for any reason, send items back to us within 60 days from the date of purchase. Products must be returned in original condition with all original packaging intact to qualify for a full refund. Additional details regarding our refund policy can be found in the frequently asked questions below
Clearance merchandise is final sale and cannot be returned or exchanged.
How long until I receive my refund?
After we receive your item in proper condition, an email will be sent confirming that your refund has been processed. The refund amount will automatically be credited back to your original payment method.
I bought my item at a discounted price, am I eligible for a refund?
Yes, all products are covered under our 60-day refund policy. Electronics must remain in original packaging and be unused or minimally used, while all skincare items must be unopened and unused
Is it possible to return something I received as a present?
- If the product was designated as a gift at checkout and sent directly to your address, you will receive store credit equal to the original purchase price
- If the product was sent first to the purchaser, the refund will be returned to their original payment method
I used a promo code for my purchase, will my refund be reduced?
Rest assured, you are still eligible for a refund; we will simply return the amount you actually paid after subtracting the applicable discount
Can I return an item purchased from another seller?
Unfortunately, we are unable to handle any order concerns, including refunds or exchanges for purchases made through third-party sellers. Please contact the retailer directly and they will be happy to assist you. We cannot confirm that their refund policy matches ours
