Payment, Customs and Duties FAQ
Need Help?
Is it possible to make a payment using my own country's currency?
You can choose your preferred currency from the top right area of our website. For those browsing on mobile devices, this option is available at the bottom of the page
Which payment options are accepted at checkout?
Our checkout accepts Visa, Mastercard, American Express, Discover, JCB, UnionPay, Diners Club International, ShopPay, PayPal, Google Pay, and Klarna
Why was my payment method declined?
With credit card transactions, verify your card hasn't expired and you haven't reached your spending limit. Should problems continue, speak with your bank. Both our payment processor and your bank must authorize the transaction for it to be successful
Do you think I've been charged too much on my order?
Before reaching out, check that all eligible coupon codes have been entered correctly on your order. Contact our team via email with information about your billing question, and we'll make corrections if needed
Do I have to pay customs fees?
Depending on where your order is being shipped, local tariffs and import duties may apply to your purchase
These fees are calculated separately from your order subtotal and shipping charges and are the buyer's responsibility. Payments go directly to your country's customs authority, not to Project E Beauty. Since customs fees differ by location, reach out to your local customs office for information tailored to your situation
As a New Customer, Why Isn't Klarna's "Pay in 3" Option Available?
Klarna's "Pay in 3" feature isn't available to newly created accounts because eligibility depends on an automated review of factors including purchase size, account details, and shopping history—which doesn't exist yet for new users. To boost your odds of receiving "Pay in 3" in the future, supply complete information, confirm your billing and shipping addresses match, and attempt the purchase again on your next order
Learn more about Klarna's services on their official site:
